Below are the tools we use to support our customers. You have probably been guided here by a technical support engineer.
Windows XP VNC is a remote control support tool. After installing this tool you will be asked to connect to 'itblokes.com' VNC Auto Connect - Right click (save target as) , save to your desktop. AVG offers realtime protection against these threats: Hijackers and Spyware, Worms, Dialers, Trojans and Keyloggers. ClamWin is a Free Antivirus for Microsoft Windows 98/Me/2000/XP/2003. It provides a graphical user interface to the Clam AntiVirus engine. Please note that ClamWin Free Antivirus does not include an on-access real-time scanner, that is, you need to manually scan a file in order to detect a virus or spyware. Microsoft Outlook Addin, however will delete a virus-infected attachment automatically.
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Support Tools 
