Update 31st August 2006 11:00 hrs: BT called to provide an update for the recent downtime. The splitter at the exchange had failed without producing an alarm, it took five hours to replace. Splitters are traditionally reliable with only two needing to be replaced in five years at the Lapworth exchange. The BT representative didn't feel this was anything to do with the lightning strike but it was just co-incedental.

Apologies to customers who were affected by the downtime.

Update: 30th August 2006 14:05 hrs: Normal service resumed.

Update: 30th August 2006 10:15 hrs: BT tested the equipment at Blythe Valley confirming that the equipment was fine and the priority has been moved to Fiber-net who look after the cables through the ground. The BT engineer said it could be anything up to 4 hours for a break to be repaired.

Update 29th August 2006 03:00 hrs: BT confirmed that the exchange POP was OK and they needed access to our equipment. A BT engineer was tasked with our ticket.

Update 29th August 2006 22:30 hrs: Easynet confirmed that BT were finally looking in to our issue.

Update 29th August 2006 15:07 hrs: X21 leased line failure, complete Internet connectivity failure reported to Easynet. The NTE is showing a BT line fault with a red alarm.